Frequently Asked Questions

Is this fun?

Yes! Escape rooms are designed to experience a live puzzle and strategy challenge in a controlled environment. They are an entertainment craze overseas and are increasing in popularity in North America.

Is it physically hard?

No. Live escape rooms are not meant to be a physical challenge but more a mental one.

How hard is it?

Each game has a different success rate. Some are harder than others. You do not need any special skills just common sense and your thinking cap!

What is your cancellation policy?

Cancellation Policy: Cancellations made greater that 7 days in advance are issued a full refund.
Cancellations made between 7 days and 24 hours are issued a credit for future booking at full price.
Cancellations made within 24 hours are not refunded but are issued a 50% discount towards one future booking.

Would this be an appropriate activity for a business event?

Yes! Team function is one of the most important parts of the room. In order to escape you must work with one another to solve the clues. Many companies are using escape room challenges to assess team dynamics and individual personality traits with their staff. Please contact us if you are interested in how to access result information and game play activity for your staff function.

Can kids play?

Yes, children are welcome however we ask that they are accompanied by an adult if they are under the age of 15. This is a great family activity!

Do you do special events?

Yes, we would love to work with you to create a special event. Bachelor and bachelorette parties, staff parties, birthday parties, some escape rooms have even hosted marriage proposals! Please contact us if you have something in mind and we will do our best to work with you to make it a success!

What do I need to wear?

That is completely up to you! Seating is not provided in the room.

How many players would you recommend?

The room can hold up to 6 players and we would recommend 4-6 to play. Playing with less than 4 makes the odds of escaping extremely difficult! We also offer a lower price if you have more players to encourage a better working team and increase your odds of successfully breaking out! Go to the book now section and enter the players you have or potentially could have to see the payment schedule.

How big is the room?

Our rooms are all different sized but they are a large enough space that you will be comfortable with 6 players inside.

One hour seems like a long time to be locked in the room? Can I get out?

This will be one of the fastest hours you will experience! Unfortunately, if you need out you are provided means to get out however you cannot go back into the room.