Terms and Conditions

Terms and conditions posted for the purpose of providing full disclosure to all participants of Breakout Nanaimo Escape Rooms Inc. Our desire is to insure the best possible experience for every customer at Breakout Nanaimo Escape Room Inc. By placing an order through the Breakout Nanaimo Escape Rooms booking service, the buyer acknowledges his/ her complete acceptance, without exception, of the general sales conditions.

Prices: See booking prices on our website under the "book now" link.

Reservations: Bookings are made online or over the phone with a credit card.

Waiver: All participants are required to sign a waiver on site prior to participating.

Cancellation Policy: Cancellations made greater that 7 days in advance are issued a full refund.

Cancellations made between 7 days and 24 hours are issued a credit for future booking at full price.

Cancellations made within 24 hours are not refunded but are issued a 50% discount towards one future booking.

Method of payment:  Breakout Nanaimo Escape Room Inc will only accept payment by credit card through our website booking & payment system.  Cash will not be accepted.


INTERNAL REGULATIONS FOR Breakout Nanaimo Escape rooms

1- Breakout Nanaimo Escape Room Inc requires players under the age of 16-years to be accompanied by at least one adult, per game room.

2- Breakout Nanaimo Escape Room Inc reserves the right to request an ID to verify the age and identity of any person. 

3- Animals are not permitted on Breakout Nanaimo Escape Room Inc's premises.

4- All participants in Breakout Nanaimo Escape Room Inc will be asked to leave personal possessions in a designated locked location inside the Breakout Nanaimo Escape Rooms Inc's environment for the duration of their 60 minute experience.

5- It is strictly prohibited to take pictures, film or to record all or part of the game, or of the hall. Any violation of this prohibition will be sanctioned by the confiscation of the device until the end of the game, or will lead to the eviction of the game room, and could be prosecuted before the courts.

6- It is forbidden to reproduce texts, logos, images or any other element which appears either on the website Breakout Nanaimo Escape Room Inc, or emails sent by Breakout Nanaimo Escape Room Inc.

7- Breakout Nanaimo Escape Room Inc declines all responsibility for any damages relating to objects belonging to customers which have not been deposited at the designated area reserved for this purpose.

8- Breakout Nanaimo Escape Room Inc is a non-smoking environment.

9- Escape from Breakout Nanaimo Escape Room Inc does not require any of the contents of the room or fixtures in the room to be dismantled, disassembled, or otherwise damaged in order to unlock the environment - this is a game of wit & skill, not force. Any competitors who attempt to destroy or dismantle the contents of an Escape Room will be asked to leave the room immediately. No refunds will be given and you will be charged for all damages.